Frequently Asked Questions
Information
FAQ
• How long does processing take?
Processing usually takes 2–5 working days, as each item is prepared with care before being shipped.
• How long is delivery?
UK: 2–4 working days
International: 5–14 working days
You’ll receive tracking once your order has been dispatched.
• Do you ship internationally?
Yes, we ship worldwide. Delivery times vary based on the destination.
• Can I return my order?
Yes — returns are accepted within 14 days of delivery, as long as the item is unused and in its original condition.
Custom/personalised items cannot be returned.
• How do I start a return?
Email us with your order number and we’ll guide you through the process.
• What if my order arrives damaged or incorrect?
Send us a photo within 48 hours so we can sort it quickly for you.
• Can I exchange an item?
Yes — as long as the item is unused. Exchanges depend on stock availability.
• Can I change or cancel my order?
If your order hasn’t been processed yet, we may be able to adjust it. Contact us ASAP and we’ll do our best.
• Do you offer custom designs?
If this applies: Yes! Contact us with your idea and we’ll see what we can create together.
If not: At the moment, we’re not offering custom personalisations — but this may change in the future.
• Who do I contact if I have a question?
You can reach us anytime at: [your email]
Delivery
Every item is created with care and intention.
Please allow 2–5 working days for processing.
UK Delivery: 2–4 working days
International Delivery: 5–14 working days
If your order is time-sensitive, message us — we’ll always try to help.
Returns
We want you to love what you receive. If something doesn’t feel right, you can return your item within 14 days of delivery.
To start a return, email us with your order number and we’ll guide you through the process.
Please note:
Items must be unused and in original condition
Custom/personalised items can’t be returned
Return postage is the customer’s responsibility unless the item arrives damaged or incorrect